Technical Support & Help Center
Download the Towsen app, create an account, and follow the in-app setup wizard. Make sure your camera is powered on and within range of a 2.4GHz WiFi network.
Please check: 1) Camera is powered on, 2) WiFi is working, 3) Camera is bound to your account. Try restarting the app or camera if issues persist.
Open the app, go to the device page, and tap "Upgrade to Towsen Cloud" to view subscription plans. Subscriptions are billed through App Store.
Go to your Apple ID subscription settings, find the Towsen subscription and cancel it. Your service will remain active until the end of the billing period.
Check if the camera is powered. Try moving the camera closer to the router. Restart the camera by unplugging and replugging the power cable.
Go to Device Settings > Share Device. Generate a QR code for your family member to scan with their Towsen app.
Our support team is here to help!
Email: support@towsen.ai
We typically respond within 24-48 hours.